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Review our company policies below:

For changes to your appointment, they must be made at least one day in advance. 

Cancellations for first time cleans can be at least a week in advance at no charge on the first time. After the first time, a 50% deposit will be required in order to secure your next appointment. 

Cancellations for recurring cleans will result in a 50% charge. Your first cancellation is free and rescheduling your service is free if it is within the next two weeks from the original appointment. 

For regular clients (have a recurring schedule), you may cancel appointments at least a week in advance at no charge in cases of going out of town, family emergency, etc. (at will of Happy Homes to discern). 

The full service charge is due at the end of the appointment. We will not show up for future appointments until your account is up to date. If it is not paid within one week of service completion a $25 late fee will apply and could lead to legal action. 

The full service charge applies if we cannot access the property at the time of your appointment with a 10 minute grace period. 

We have an invoicing system through our website where you may pay with a credit/debit card. If another form of payment is required, please let us know. Tips are appreciated but not required or expected -  if you do choose to tip your cleaner, please do so in cash or check as there is no way to tip on the invoice. 

Above is the service that will be completed, this does not include dishes, laundry, making beds, picking up, or interiors of any items. We do not perform hazmat cleans or exteriors of the home, including exteriors of windows. Some additional services are available upon request and will incur an extra cost. 

We have the right to refuse service to anyone for any reason. 

We happily work around pets but do not clean up pet waste including litter boxes. 

Please put your pets away during the clean, especially if they are aggressive. If a cleaner is hurt by your animal, legal action may be pursued. 

If you are unsatisfied with your service, let us know within 24 hours and we will schedule a free touch up appointment or include more items on your next clean. 

For first time clients, we require before and after photos of certain areas to be taken. The primary use is to protect our reputation. This will not be posted on social media or any media without your permission.

We will bring our own supplies. If you have allergies, special floors, or require any other supplies accommodations, certain supplies will need to be provided by you (floor cleaner, eco friendly, natural cleaner, vinegar, etc.)

We will notify you if we cannot clean on your clean day at least two weeks prior for vacations, at least three hours for sickness related incidents, and 30 minutes to 1 hour for emergencies. If we cancel for any reason, you are not expected to pay any charges.